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We are proud to call ourselves the Dream Team and believe Rockett St George is truly a special place to work. We celebrate difference and welcome team members from all walks of life. We look for people who bring new ideas, experiences and perspectives that not only drive the business forward but make this an exciting and vibrant company to be part of.

We're always looking for friendly and enthusiastic people to join our team at Rockett St George. Below are our current opportunities but feel free to send your CV and covering letter to hr@rockettstgeorge.co.uk if you would like to work with us or if you have any questions before you apply.

Join Our Team

Current Vacancies

Would you like to Join the Rockett St George team?

Job Summary: As a CRM Executive, you will play a pivotal role in implementing CRM strategies to enhance engagement, retention, and loyalty. This position requires a blend of analytical skills, creativity, and technical proficiency to execute effective email marketing campaigns, SMS marketing, and manage loyalty schemes. You will be responsible forleveraging data insights to optimise customer journeys, while also utilising graphic design skills to create visually appealing content. The ideal candidate will have a passion for driving customer-centric initiatives and delivering exceptional experiences across various touchpoints.

Contract: Full-Time.

Location: Hybrid – Remote 2-3 days a week in the office as required.

Key Responsibilities: 

Data Analysis: 

  • Utilise data analytics tools to analyse customer behaviour, preferences, and purchase history. 
  • Interpret data insights to identify trends, opportunities, and areas for optimization. 
  • Develop segmentation strategies to target specific customer segments effectively.  

Email Marketing: 

  • Plan, execute, and optimise email marketing campaigns, including both broadcast and automated emails. 
  • Champion high performance within the email marketing and advise on best practice. Develop compelling email content, subject lines, and calls-to-action to drive engagement and conversions. 
  • Employ artificial intelligence (AI) within email communication pathways, staying up-to-date with the latest AI trends in email marketing to ensure that email campaigns are finely tuned for optimal performance.  
  • Monitor email performance metrics (open rates, heat-maps, click-through rates, conversions) and adjust strategies accordingly. 
  • Lead on audience segmentation and campaign targeting to engage both new and existing customers, and drive traffic and conversions.  
  • Develop testing plans (such as AB testing) to optimise email performance. 

SMS Marketing: 

  • Implement SMS Journey and Campaign messages to deliver targeted and personalised messages and promotions to customers, utilising the use of AI. 
  • Craft concise and impactful SMS content to drive customer engagement and response rates. 
  • Ensure compliance with relevant regulations (e.g., GDPR) and best practices in SMS marketing. 

Loyalty Scheme Management: 

  • Manage loyalty programs to incentivise repeat purchases and foster customer loyalty. 
  • Develop and execute strategies to promote loyalty scheme enrolment and engagement. 
  • Track and analyse the effectiveness of loyalty programs and recommend enhancements. 

Customer Journey Optimisation: 

  • Together with the Marketing & Ecommerce Lead, design and implement customer journey contact strategies across multiple channels (website, email, SMS, social media, etc.). 
  • Map out customer touchpoints and interactions to deliver a seamless and personalised experience. 
  • Continuously refine customer journeys based on data insights and feedback.  

Social Networking: 

  • Collaborate with the marketing team to integrate CRM initiatives with social media campaigns. 
  • Engage with customers on social media platforms to address inquiries, gather feedback, and foster community engagement. 
  • Monitor social media channels for relevant conversations and opportunities to enhance the customer experience.  

Graphic Design: 

  • Utilise graphic design skills to create visually appealing email templates, graphics, and promotional materials. 
  • Ensure brand consistency and adherence to design standards across all CRM communications. 
  • Stay updated on design trends and best practices to continuously improve visual content. 

Qualifications: 

  • Experience in CRM management, email marketing, and loyalty program management. (essential)
  • Proficiency in data analysis tools (e.g., Google Analytics, CRM software) to derive insights and inform decision-making. (essential)
  • Strong understanding of email marketing best practices, including segmentation, A/B testing, and deliverability.  (essential)
  • Experience with SMS marketing platforms and compliance regulations. (essential)
  • Knowledge of loyalty program strategies and tactics to drive customer retention. (essential)
  • Proficient in graphic design tools (e.g., Adobe Creative Suite) with a keen eye for visual aesthetics. (essential)
  • Knowledge of Ometria / Klaviyo Email Service Platforms and Attentive SMS Platform (desired but not essential).  
  • Excellent communication skills with the ability to collaborate cross-functionally and engage with customers effectively. 
  • Detail-oriented with strong organizational and project management skills. 

If you would like further information or to apply online please email sophieJ@rockettstgeorge.co.uk

Image of the Rockett St George sign on a vertical garden wall. In front of the sign is Tina B, our Outlet and Ebay Store Supervisor

EMPLOYEE BENEFITS

Our Way Of Giving Back

- 22 Days Holiday + Bank Holidays rising to 25 days after 3 years service.

- Loyalty Vouchers. £50 Voucher for each year of service!

- 40% Employee Discount.

- Birthday Lie In and £30 M&S Birthday Vouchers.

- Staff Referral Vouchers. £50 Rockett St George Voucher for sucessful referrals.

- Bike2Work Scheme.

- Free tea, coffee, squash and snacks are available throughout the office and warehouses for all on a weekly basis.

- Annual Christmas Party

- Employee Assistance Programme: 24/7, 365 access to market-leading mental health support. This includes financial & legal information and more.

Portrait of Jane Rockett and Lucy St George.

Rockett St George

Our Commitment

As Employers we are committed to our Team and pledge to provide the following:

• Challenge and inspire all employees in their role.
• Strive to recognise and acknowledge hard work.
• Value and listen to employees.
• Value and promote job security and job fulfilment amongst all employees.
• Provide a safe and happy place of work with zero tolerance of inappropriate behaviour.
• Pay a fair and decent wage, including achievement of paying above the Real Living Wage to employees.
• Promote fairness and trust across all levels of their organisation/ business.
• Have a clear vision, values, strategies, and policies and processes that promote inclusiveness, health and wellbeing, equality and diversity and workforce development.
• Have a clear commitment to sustainability including a reduction in carbon footprint and policies that protect the environment.

Design for Diversity Logo in pale pink, brown and black.

Rockett St George

Our Pledge

We are committed to empowering all customers, colleagues, partners, and the wider community and want to take this opportunity to publicly make the Design For Diversity Pledge.