Delivery

Furniture and Sofa's from the RSG X NEXT collaboration will be delivered by the super efficient NEXT 2 man delivery service.

Order Confirmation & Select Your Delivery Date: Following receipt of your order confirmation email from RSG, you will be contacted directly by NEXT asking you to select a delivery date. This will indicate that your delivery process with the NEXT couriers has began.

Confirmation of Delivery Date: Once you have selected your delivery date, NEXT will contact you again confirming the delivery date you have chosen. The delivery will occur between the hours of 07.30-18.00. Don't worry, you will be given a 2 hour delivery window the day before your requested date.

Communication on the Day of Delivery: On the day of delivery, you will be sent a tracking link by NEXT so that you can anticipate when your delivery will arrive.

The driver will also keep in touch with you should there be any slight delays.

On the day of delivery the NEXT delivery drivers will:

1. Deliver your items to the room of your choice (for sofas or fully assembled items)

2. If you would prefer the drivers to leave your item/s outside (e.g. on your driveway) please just let the drivers know when they arrive and they will be happy to do so.

3. The driver will attach feet to your sofa if required.

4. The driver will remove any packaging if required.

5. The driver will ask you to sign for the delivery and take an image of the item to confirm your delivery or collection has been successful 

Please note, large furniture deliveries will require a large vehicle. If you have any property access issues, please call us on 01444 253391 before arranging the delivery so that we can ensure everything goes smoothly.

How much does delivery cost?
Delivery cost depends on the item you have purchased. Please refer to the delivery information page or check the 'Delivery info' tab on the product page for specific details.

What happens if I miss a delivery?
Please contact our customer services team at contact@rockettstgeorge.co.uk or call 01444 253391.

Do you ship internationally?
Unfortunately, products from the RSG X NEXT furniture range are not suitable for international shipping.

How long will delivery take?
Delivery will occur on your chosen date, with at least one date offered within 7 days of the purchase date. Delivery will only be attempted once the NEXT drivers receive confirmation from you regarding your desired date.

Can I change my delivery address after I have placed my order?
Amendments can only be made if your delivery has not been booked with the NEXT drivers. If this is the case, we are happy to alter your delivery address, though this may change the offered delivery dates. Please have your order number ready and contact our customer service team at 01444 253391 or contact@rockettstgeorge.co.uk to make any changes.

Do you part deliver orders?
Only furniture from our RSG X NEXT range will be delivered by NEXT couriers. Other products purchased on our website will have separate delivery arrangements. Refer to the relevant product page for more information. If you need further assistance, please reach out to our Customer Care team.

Do you offer a ‘to room’ delivery?
Yes, all furniture from the RSG X NEXT range will be delivered to your room of choice.

Do you remove the packaging after making a delivery?
Yes, the driver can remove any packaging upon request.

Do you assemble furniture items?
Yes, our couriers can help assemble furniture for you.

The Jersey customs authority imposes a Goods & Services Tax (GST) on products imported from the UK with a value of over £135 (including purchase price of goods and delivery costs). Please be aware of this if placing an order to be delivered to Jersey. You will find more details on the Jersey Government Website.

We send our parcels via DPD and they unfortunately apply a surcharge to the following areas sadly meaning that we need to charge a little bit more:

Scottish Highlands & Islands:

AB31 - AB35 | AB36 - AB38 | AB41 - AB54 | AB55 - AB56
FK17 - FK21
HS1 - HS9
IV1 - IV63
KA27 | KA28
KW0 - KW14 | KW15 - KW17
PA20 - PA78
PH15 - PH18 | PH19 - PH29 | PH30 - PH31 | PH32 - PH33 | PH34 - PH44 | PH45 - PH48 | PH49 - PH50
ZE1 - ZE3

Isle of Wight: PO30 - PO41

Isle of Man: IM

Isles of Scilly: TR21 - TR25

Northern Ireland: BT

Due to to new Government requirements for parcels sent to the Channel Islands following Brexit, we no longer use our standard UK courier. For deliveries to the Channel Islands we use DHL and shipping is calculated at the checkout based on the goods that you are looking to purchase.

International delivery outside of the United Kingdom

Unfortunately we do not deliver outside of the UK. Nonetheless, you have the option to arrange for your own courier service to transport the items to your desired location. Our customer services team are on-hand to advise further contact@rockettstgeorge.co.uk / 014444 253 391

Please complete the Arrange Own Collection Form and we will be in touch to arrange with you.

Sometimes it is not always possible for us to dispatch items to you as quickly as we would hope. The following types of products carry a longer delivery time but we promise you - they're worth the wait!

Wallpaper

Not all wallpapers are held in stock in our Sussex warehouse. Delivery times vary between suppliers and collections so please check individual wallpaper product pages for specific lead times.

Unfortunately next day delivery is not available on all wallpaper. If you purchase next day delivery then your delivery will be upgraded as soon as it is ready for dispatch.

Please contact one of our lovely customer service team if you need your wallpaper for a specific delivery date or would like to specify a batch number 01444 253391 or contact@rockettstgeorge.co.uk

Paint

Our paint ranges are mixed to order, so delivery will be approximately 5-7 working days. We regret that we can only send paint to mainland UK addresses.

Bespoke / Personalised Orders

Our bespoke and personalised items take approximately 7-14 days for delivery. Please contact one of our lovely customer service team if you require your personalised/bespoke item for a specific delivery date 01444 253391 or contact@rockettstgeorge.co.uk.


Large & Fragile Delivery Service

We aim to have all large and fragile items delivered within 7-14 days. Once your order has been placed we will contact you with delivery date options via our personal courier service. Please contact one of our lovely customer service team if you need your furniture delivered by a specific date 01444 253391 or contact@rockettstgeorge.co.uk. We regret that we are currently unable to send large and fragile items overseas.

Pre-Order Products

All Pre-Order products will have a week commencing expected delivery date stated on the product page and on your order confirmation. This date is for guidance only, we hope to exceed your expectations and deliver early but unfortunately, there is a chance that due to circumstances outside of our control your delivery may be later than we would hope and if this is the case, we will endeavour to communicate the new expected date to you.

All delivery times and charges are as per the standard delivery method for that product e.g. delivery will be from the estimated w/c delivery date, choose next day if available for a quicker, upgraded delivery and Large/Fragile items will still incur the delivery charge and lead time.

For information on pre-order and any other delivery queries, please contact one of our lovely customer service team on 01444 253391 or contact@rockettstgeorge.co.uk.

If we cannot deliver an item to you due to it being too large or fragile to deliver outside of the UK, you can arrange your own courier to collect your order from our Sussex Warehouse.

Ordering process:

Complete our Arrange Own Collection Form to arrange your own courier collection from our Sussex Warehouse.

One of our customer service team will contact you within approximately 48 hours to confirm your order and arrange payment.

Once payment is placed and you have an order number, please complete our Collection Confirmation Form and upload any courier labels that we need to affix to your order. (You can also email these to contact@rockettstgeorge.co.uk)

Once you have submitted the form you will be emailed a copy, please ensure this is forwarded to your courier and that they bring a copy with them when collecting your order. Unfortunately, failure to produce this paperwork may result in us not being able to release your order.

Please ensure you have read and accept our Courier Collection Terms & Conditions.

All Pre-Order products are sold prior to availability. The expected date of delivery will be stated on the product page. Sometimes due to circumstances out of our control this date may change. If this happens we will keep you informed.